Troubleshooting: can't sign in
If you cannot sign in, the cause is usually a wrong password, an unactivated account, or a delivery issue with account emails.
#When to use this
Use this when sign-in fails and you need to get back into your account.
#Step by step
1
Confirm your email
Make sure you are using the correct account email.
2
Reset your password
Use the forgot-password flow to set a new one.
3
Check activation
If you were just invited, confirm you activated your account from the invite email.
4
Check 2FA
If you enabled 2FA, complete the second step; if locked out, contact an admin or support.
#Expected result
What you should see
You identify the cause and regain access, usually via a password reset or activation.
#Common mistakes
- Repeatedly trying a wrong password instead of resetting.
- Missing the activation email for a new account.
#Troubleshooting
| If this happens | Try this |
|---|---|
| No reset or activation email arrives | Check spam; if account emails never arrive, your workspace email delivery may need fixing — see Email not sending. |
| 2FA is blocking me | Ask a workspace admin or support to help recover access. |
#Best practices
- Keep your email accessible.
- Enable 2FA and store recovery info safely.
Still need help?
Can’t find what you’re looking for? The DevSphere OS team is happy to help.
Was this page helpful?