Support Reports
Support reports summarize volume, response times, and satisfaction.
#What it is
Reports show how your support is performing so you can staff and improve well.
#Key capabilities
- See ticket volume over time
- Track response and resolution times
- Review satisfaction trends
- Feed department and CEO reporting
#How to use it
1
Open support reports
Review volume and times.
2
Find pressure
Spot rising volume or slow replies.
3
Act
Adjust staffing or process.
Tip
The CEO agent can connect support trends to the bigger picture.
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