Customer Satisfaction
Customer satisfaction measures how well your support served customers.
#What it is
Satisfaction signals help you improve replies, speed, and quality over time.
#Key capabilities
- Collect satisfaction feedback
- See satisfaction over time
- Connect feedback to tickets
- Spot where to improve
#How to use it
1
Collect feedback
Gather satisfaction after resolution.
2
Review
See trends over time.
3
Improve
Act on what customers tell you.
Tip
Track satisfaction alongside volume to balance speed with quality.
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