How to manage website form submissions
Submissions from your website's contact forms are collected so you can review and act on them.
#When to use this
Use this to review enquiries that come in through your site.
#Step by step
1
Open submissions
Go to the CMS contacts or submissions area.
2
Review entries
Read the submissions that have come in.
3
Follow up
Act on each — for example, create a lead from a sales enquiry.
#Expected result
What you should see
You can see website form submissions and follow up on them.
#Common mistakes
- Letting submissions pile up unanswered.
- Not turning sales enquiries into leads.
#Troubleshooting
| If this happens | Try this |
|---|---|
| No submissions appear | Confirm your site form is connected and submitting to the CMS. |
#Best practices
- Review submissions regularly.
- Convert relevant enquiries into CRM leads.
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